Cisco has admitted losing customer data during a change in configuration, its engineers have applied to its Meraki cloud-managed IT service.
The specific data that was loaded into Cisco Meraki before 11:20 a.m. PT was eliminated last Thursday after the engineers created an erroneous policy in changing their configuration to their object storage service in the United States, Cisco accepted on Friday.
The company said that the problem has been solved, and while the error will not affect the operations of the network in most cases, it has accepted the defective policy, "but it will be a disadvantage because some of its data is" Have lost ".
Cisco has not said how many of its more than 140,000 Meraki customers have been affected. Deleted data includes custom floor plans, logos, business applications, and voice mail greetings that are found in the user's board, the system manager and the phones.
The team of engineers works during the weekend to find out if data can be recovered and potentially build tools so that customers can find out what data has been lost.
Cisco said: "We recommend waiting until these tools are available for file recovery because they try to design our tools to help our customers save time."
Cisco customers will update later today and report what resources are available to help restore feature.
Meraki, created in 2006, enables customers to manage their wireless security cameras, switch, security, communication and security EMM via its web interface navigation.
And the last error engineering cloud follows a service web host interruption of millions of customers in March, thanks to an engineer who pushes the wrong button. S3 cloud storage company crashed, which had a chance of 0.1%.
In July, two million customer details were exposed to Dow Jones by the cloud in a cloud file repository without warranty. Approximately 2.2 million customers affected and exposed information including names, billing information and the last four digits of credit card numbers.
